PSA28:2013 Part 2: Managing Threats and Violence

Last week we started off talking about the contents of the PSA 28:2013 standard for the security industry. It was supposed to be a two-part article concluding this week and with a look at the training and operations area of the sector. However there is a subject which should have been covered in last weeks section that I think needs a section all to itself. That subject is the management of threats and violence.  Its about the process which companies are obliged to undertake to deal with these risks. I’ll discuss what is required, where I see the failings and what can be done to make the industry safer for both the employee and the employer.

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Security Control Rooms -Part 2

Control room layout and equipment

In last weeks article I talked about the functions and principles of control rooms and how I like them to operate. In this weeks article I’ll go a little more practical and I’ll talk about the actual equipment I like to have. I’ll also talk about  different pieces of technology that I use when setting up a temporary control room but which really could be applied to any control room.

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Security Control Rooms

Part 1 – Control Room Principles and practice

Whenever we think about running a successful security function a key element of the task is always command and control. If we get the command and control functions operating smoothly then the security functions usually follows suit. One of the key elements of a successful command and control function is the security control room. Over the next two articles I want to discuss this important element of the security team and talk about some good and bad practices.

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The Security industry is not the Olympics

Fair fights are for the Olympics not the security profession

This week is going to be a bit of a departure from normal. There are two things that I don’t usually do in these articles. The first is to go on a rant and the second is to comment on individual incidents. In this article I’m going to do both of those things. Over the weekend I have received a large volume of messages and emails and been tagged several times in a video about an incident of violence which has appeared on social media. The video I saw was on the timeline of Liam Tuffs a well known door supervisor and blogger from the UK. It shows two door supervisors being attacked by a group of people. They are being badly assaulted at the start but the tide turns and one of the door supervisors punches an assailant 3 times and leaves him semi conscious on the footpath.The video seems to have been taken down now from some sites but it was captioned with something like ‘this should get some interesting comments’ . Well it turns out Liam was spot on there. The comments were crazy and a combination of ‘the doorman was dead right and ‘he was a thug’. I won’t spend too much time on the video here but I do want to use this article to make two points about these types of incidents generally.

1. Sometimes in this industry we do need to use high levels of force to manage a situation. It never looks good, it’s never reputationally good but it is sometimes necessary (not necessarily the case here)

2. Often times the reason why that level of force has been necessary is because of failures in primary controls by the employer but the door supervisor is the person on camera who takes the hit on social media and public perception. Continue reading “The Security industry is not the Olympics”

A Christmas Reminder for the Security Industry

Look after each other

A little bit off topic this week but probably the most important message of all. There’s a chain message going around social media at the moment about recognising that Christmas can be a hard time for people and to make sure we ask people if they are ok. That’s what I want to talk about here. The responsibility that we have as an industry to look after others at this time of year and most importantly to look after ourselves and our colleagues.

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