PSA28:2103 Part 3- Training and Operations

This is the final part of the 3 article series on the PSA28:2013 standard for the Irish security industry. Last weeks article on the management of threats and violence by security employers received a lot of feedback on what companies were doing well and what they weren’t doing so well. I suspect this article will be the same. This week we will talk about the training and operational requirements contained in the standard and how they are being interpreted on the ground.

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PSA28:2013 The Security Company standard – Part 1

Quality in ownership, finance and staffing

This is going to be a two-part article on the current Irish security quality standard for the Guarding Services and Door Supervision sector. In this article I’ll talk about some of the criteria for ownership of a security company and some of the issues around selection and screening. Next weeks article will  go into training and operations. 

In 2013 the Private Security Authority replaced the old IS 999:2001 Guarding Services with their own newly designed and updated standard for contractors. The PSA 28:2013 quality standard was designed to meet the needs of the industry by regulating companies in the Door and Guarding sectors. While there are over 20,000 people employed and working for contract security companies around Ireland not many of them know of the standard under which they operate. The standard and meeting its requirements tends to be reserved for management and administration staff. In this article I want to shed a little light for the frontline staff on what the standard entails and what is supposed to be in place with every company who has achieved it.

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Security Control Rooms -Part 2

Control room layout and equipment

In last weeks article I talked about the functions and principles of control rooms and how I like them to operate. In this weeks article I’ll go a little more practical and I’ll talk about the actual equipment I like to have. I’ll also talk about  different pieces of technology that I use when setting up a temporary control room but which really could be applied to any control room.

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The Security industry is not the Olympics

Fair fights are for the Olympics not the security profession

This week is going to be a bit of a departure from normal. There are two things that I don’t usually do in these articles. The first is to go on a rant and the second is to comment on individual incidents. In this article I’m going to do both of those things. Over the weekend I have received a large volume of messages and emails and been tagged several times in a video about an incident of violence which has appeared on social media. The video I saw was on the timeline of Liam Tuffs a well known door supervisor and blogger from the UK. It shows two door supervisors being attacked by a group of people. They are being badly assaulted at the start but the tide turns and one of the door supervisors punches an assailant 3 times and leaves him semi conscious on the footpath.The video seems to have been taken down now from some sites but it was captioned with something like ‘this should get some interesting comments’ . Well it turns out Liam was spot on there. The comments were crazy and a combination of ‘the doorman was dead right and ‘he was a thug’. I won’t spend too much time on the video here but I do want to use this article to make two points about these types of incidents generally.

1. Sometimes in this industry we do need to use high levels of force to manage a situation. It never looks good, it’s never reputationally good but it is sometimes necessary (not necessarily the case here)

2. Often times the reason why that level of force has been necessary is because of failures in primary controls by the employer but the door supervisor is the person on camera who takes the hit on social media and public perception. Continue reading “The Security industry is not the Olympics”